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Features like touchless operation, smooth surfaces, and easy-to-clean materials reduce bacterial growth and simplify maintenance. When paired with sensor-operated faucets, they create a fully hygienic solution.
The range includes soap dispensers, towel holders, folding supports, and other functional elements that enhance hygiene and design. These accessories are suitable for both high-traffic facilities and luxury environments.
KWC accessories are made from recyclable materials and designed for long-lasting performance. Many products also integrate water-saving technologies when combined with KWC faucets, making them ideal for eco-friendly projects.
Collections with PVD finishes, touchless dispensers, and energy‑saving dryers unite aesthetics with eco‑responsibility. They allow architects and users to enjoy stylish spaces while reducing environmental impact.
Sanitary trends focus on wellness and convenience, turning bathrooms into calming spaces. Features like minimalist layouts, warm materials, and smart technology enhance both hygiene and the overall user experience.
A future‑proof bathroom combines timeless design with sustainable and smart solutions. Neutral tones, modular layouts, and durable materials ensure it stays relevant, while touchless technology and energy‑efficient systems keep it practical for years to come.
Qtoo sensor taps include a built-in aerator that limits water flow to 5 liters per minute. This promotes sustainability without compromising comfort, making them ideal for eco-friendly restroom designs.
Yes, installation is simple thanks to the Flexbox system, which protects electronic components and allows quick, secure setup. Battery life ranges from 4.6 to 8.4 years, reducing maintenance needs.
Qtoo sensor taps use infrared technology to detect hand movement, activating water flow without physical contact. This ensures maximum hygiene and convenience.
Absolutely. The waste bins in the A-Line collection are available in different sizes and installation options, including wall-mounted and freestanding.
Yes, the soap dispensers in the A-Line collection use closed refill systems to guarantee hygiene and reduce waste.
Yes, all A-Line products are made of stainless steel, which is easy to clean and maintain, ensuring long-lasting hygiene.
Absolutely. Sensor taps automatically stop when hands are no longer detected, preventing unnecessary water use. Many models also include an aerator that limits water flow to around 5 liters per minute.
Yes, sensor taps run on batteries or mains power. Most models have a long battery life (up to 8 years), and some offer hybrid options. This makes them reliable and easy to maintain.
A sensor tap operates using an infrared sensor that detects movement. When hands enter the detection zone, the tap automatically turns on and stops when hands are removed. This ensures hygiene and saves water.
Yes, the accessories feature concealed mounting, allowing for flush wall installation without visible screws. This ensures a clean, professional finish and makes both installation and maintenance easy.
Yes, Geesa Frame’s modular system lets you mix and match accessories in one consistent style. Choose from Full Black, Chrome Black, or Chrome White to create a cohesive and elegant look.
Geesa Frame accessories use durable materials like chrome-plated brass and colorfast plastic. Their concealed mounting and modular design make them easy to clean and resistant to heavy use—perfect for hotels, wellness centers, and public restrooms.
Both models come with flexible connection hoses and a KWC pop-up valve, making installation straightforward and complete.
EcoProtect reduces water consumption while maintaining a comfortable and consistent flow, helping you save water without sacrificing performance.
The lever mixer includes child safety features such as cold water flow in the forward lever position and anti-scald protection through its design.
Definitely. The products are designed for easy and secure wall mounting, often with concealed fixings. This makes them ideal for both new builds and renovations.
Yes, the PVD brushed brass finish works well with natural stone, wood, black fixtures, or white tiles. It adds a luxurious accent without overpowering the space.
Absolutely. While the warm brass tone pairs beautifully with Christmas and winter décor, the timeless design of HEWI System 900 fits seamlessly into interiors all year round.
Thanks to the use of high-quality AISI 316 stainless steel and robust PVD coating, d line products are built to last. The touchless soap dispenser mechanism is rated for up to 500,000 cycles, and many items come with warranties of up to 20 years.
Yes, d line products are designed for easy care. Simply clean them with mild soapy water, rinse thoroughly, and dry with a soft cloth. Avoid using harsh cleaning agents such as chlorine, steel wool, or abrasive powders to preserve the surface finish.
The PVD black finish offers a sleek, modern look while providing excellent durability. It is highly resistant to scratches and corrosion, making it ideal for humid environments like washrooms. It also ensures long-lasting aesthetics and easy maintenance.
The Dyson Airblade V costs as little as €31 per year to operate, which is up to 98% less than the cost of using paper towels. It also reduces waste and maintenance, making it a more sustainable and cost-effective solution.
Yes, the Dyson Airblade V has a slim profile and is only 10 cm deep, making it ideal for compact spaces. It can be wall-mounted without requiring recessing, saving both space and installation time.
The Dyson Airblade V uses a HEPA filter to remove 99.95% of bacteria-sized particles from the air before it reaches your hands. It also features touch-free operation and an antibacterial coating to prevent cross-contamination and bacterial growth.
Each refill delivers up to 83,000 fragrance releases per month, compared to around 3,000 from standard aerosols. The V-Air® Flow contains no propellants or flammable materials, making it safer, more eco-friendly, and more consistent. The fragrance remains stable for up to 30 days without peaks or drops in intensity.
No, the V-Air® Flow operates completely automatically. Once the lid is closed, the system starts. Thanks to built-in sensors, the air freshener adapts to temperature and light conditions – increasing output in cooler environments and saving energy in the dark – ensuring maximum efficiency with no manual settings.
The dispenser is made entirely from 100% post-consumer recycled plastic, and the refills contain more than 50% plant-based EVA derived from sugarcane. This biobased material absorbs CO₂ during production, resulting in a lower carbon footprint compared to traditional plastics. In addition, the system operates without propellants and is compatible with rechargeable batteries.
Yes, CONTI+ combines technology with design. The shower panels are available in modern and timeless finishes that fit into a variety of environments, from sports facilities and schools to hotels and healthcare facilities. Thanks to their sleek design and a choice of finishes, they add not only functionality but also style and aesthetics to any space.
The shower panels are designed to reduce water and energy consumption without compromising comfort. Integrated water-saving technology and precise flow control prevent waste. Furthermore, the robust materials are durable and easy to maintain, ensuring a long lifespan and lower maintenance costs. This makes CONTI+ shower panels both an environmentally friendly and economical choice.
CONTI+ shower panels are designed with maximum hygiene in mind. Thanks to their touchless operation, direct hand contact is avoided, minimizing the risk of bacterial transmission. Furthermore, the panels are equipped with smart features such as automatic stagnation flushing, which significantly reduces the risk of Legionella growth. The smooth surfaces and high-quality materials make cleaning easy and efficient.
If you are looking for HEWI spare parts, please contact a specialist wholesaler or your local tradesperson. Use the showroom search to find the right contact person in your area. You can find out about suitable spare parts for sanitary and fitting products in the HEWI catalogue as a PDF or online catalogue .
From the freedom to position accessories in the bathroom to maintaining the value of the property. HEWI's adhesive installation offers design options and flexibility, as well as many other advantages.
HEWI's matte polyamide products are easy to care for. Occasional wiping with a damp cloth is usually sufficient. HEWI generally recommends using only a lint-free cotton cloth for matte polyamide and cleaning with water, at most with mild, water-soluble household cleaners (standard dishwashing liquid). Regardless of the surface, the use of alkaline, acidic, or chlorine-based cleaning agents is not recommended. Contact with abrasive cleaning agents, solvents, and cleaning agents (including microfiber cloths and sponges) may cause visually noticeable lightening of the matte plastic surface.
If aggressive substances come into contact with the surface of the washbasin, they should be removed immediately with plenty of water. The washbasins are resistant to most chemicals, with the exception of highly concentrated acids and alkalis. If scratches or other damage occur, the mineral cast washbasins can be restored with a fine-grain polishing paste.
HEWI washbasins are made of mineral cast. Thanks to its smooth, non-porous surface, this material offers many advantages, as it is particularly easy to clean and therefore hygienic. We recommend using non-abrasive cleaning agents. Remove any soiling as soon as possible. We recommend using a clean, damp, and soft all-purpose cloth or sponge and lukewarm water – this often eliminates the need for additional cleaning agents.
To clean HEWI fittings, we recommend using a clean, soft, damp cloth and a gentle cleaning agent suitable for chrome surfaces (preferably pH-neutral). Limescale stains can be avoided by drying the fitting after each use. Spray cleaners should never be sprayed directly onto the surface, but should be diluted and used on a soft cloth. After cleaning, the fitting must be rinsed with plenty of clean water and wiped dry with a soft cloth.
Yes, KWC Professional also offers child-friendly washroom solutions specifically designed for young students. These include lower sinks and play troughs, so children can wash their hands independently and safely. The correct height and easy operation naturally help children develop good hygiene habits while reducing the risk of accidents or spills. These solutions are also durable and easy to clean, allowing schools to provide a safe, hygienic, and low-maintenance environment for all ages.
Cleverly designed faucets, sinks, and dispensers allow students to wash and dry their hands without direct contact with surfaces. This means they don't have to touch buttons, levers, or towel dispensers, significantly reducing the spread of bacteria and germs. Many facilities also feature smart features such as adjustable water or soap dosage and viewing windows for refilling, ensuring efficient and hygienic use. These solutions help schools create a safe, clean, and healthy environment for both students and staff.
Sustainable restroom facilities are long-lasting and can withstand intensive daily use by students and staff. This means they need replacing less often, saving costs and reducing waste. Robust materials like stainless steel and mineral granite also ensure the facilities remain hygienic and easy to clean, contributing to a safe and healthy learning environment.
Yes, Bobrick dispensers accommodate various soap types, including liquid, foam, and gel, offering great flexibility for businesses.
Bobrick soap dispensers are known for their durability, vandal-resistant design, and easy maintenance, making them perfect for high-traffic areas.
Yes, they come with all necessary mounting hardware and can be installed on walls or recessed, fitting various restroom designs and layouts.
They feature Microban® antimicrobial protection, reducing bacteria and odors, ensuring a cleaner and safer surface for infants.
Koala Kare tables offer durable, hygienic, and ADA-compliant solutions designed for comfort, safety, and ease of use in high-traffic areas.
Wagner Ewar offers both surface-mounted (WP 1100) and recessed (WP 1200) models, providing flexibility for different restroom designs.
Yes, with a 2000W power rating and automatic power cut-off, these dryers ensure fast drying while minimizing energy consumption.
Wagner Ewar hand dryers offer durability, touch-free operation, and energy efficiency, making them perfect for high-traffic and hygienic environments.
Yes, HEWI dispensers have a high towel capacity (300–450 towels) and a lockable feature to prevent misuse, reducing the need for frequent refilling and maintenance.
HEWI dispensers combine durability, hygiene, and sleek design. Made from high-quality materials, they ensure long-lasting use and a professional appearance.
It is perfectly hygienic to leave Sanni Bin in situ for several months or until full.
What if Sanni Bin gets wet as we wash floors frequently?
Sanni Bin contains a moisture resistant coating both inside and out, therefore washing floors is not a problem
How Heavy is a full Sanni Bin?
It is approximately 1KG when at capacity
Sanni Bins are very convenient for cleaning staff.
Contents are hidden from view due to the specially designed Modesty Tray.
Once Sanni Bin is full – simply dispose of in the general waste. Sanni Bin is designed with an easy pop-up handle for easy lift.
In fact – Sanni Bin is safer to touch than most toilet handles, door handles etc.
The Guidance from the Dept of Health is very clear, sanitary waste is “offensive” waste.
The UK Dept of Health and the HSE states that it is perfectly acceptable to place low volumes of offensive waste (less than 7kg per collection) into the general waste.
Sanitary waste is light – the average weight of sanitary bin collected is approx 300g. Therefore, organisations producing under 7kg per black bin collection can simply use Sanni Bin disposable sanitary bins.
Sanitary Bin contracts are big business , up to now service contractors articulate the view that this type of waste requires specialist collection and handling – however, this is clearly not the case, and opens up an opportunity for organisations to take direct control of their sanitary waste disposal.
If you are looking for a cost-effective, aesthetically pleasing solution that adds a protective layer of beauty to any washroom fitting, then powder coating for washroom products is the ideal choice. Plastic powder coatings in RAL colours are available from a minimum order value of € 1,000 gross, or with a surcharge of € 100 gross per color. Although Plastic powder coating may not be applicable to every washroom product within our ranges, please don't hesitate to contact us with your specific needs. Our team of washroom consultants will help you explore the available options.
CitroenAir does not ship outside Europe itself. However, you can have the products collected.
Yes, the Dyson Airblade hand dryers are vandal-proof. They are designed to last a long time and, thanks to their robust design, are used in many public washrooms where vandalism is a problem.
Yes, but the Dyson hand dryers are supplied as standard as a fixed connection version. Conversion to a Schuko plug must be carried out on site. Our hand dryers can be flush-mounted or surface-mounted.
Yes, with the magnetic foil option, logos, patterns or custom designs can be quickly and easily created and attached to the sanitizer dispenser within seconds.
To create a magnetic front panel for the PRAESIDIO® mini, please contact info@citroenair.eu. The graphics experts are at your disposal with full expertise.
At this stage, the PRAESIDIO® mini does not include smart features. However, our development team is working on a smart solution.
The PRAESIDIO mini is available in two different versions. The x10-based version is available with any commercially available disinfectant. The cartridge solution is aimed at disinfectant manufacturers who then use an individual lockout to make their own disinfectant compatible with the dispenser.
The PRAESIDIO® mini is produced at various OPHARDT Hygiene locations, including Canada, Ireland and Germany.
Yes, the x10 pumps used are made from 50-60 percent PCR material. This means that plastics resulting from the yellow garbage can are used there.
The dispenser is mounted on the wall using six screws. Due to the large number no gap can be formed between the dispenser and the wall.
The universal dispenser of the SanTRAL® Ultra series is vandalism resistant not only because of the special thickness of the stainless steel, but also because of other features. For example, breaking the lock does not also open the dispenser. It also has only a minimal opening for the soap spout, so that razor blades, needles or other unauthorized objects cannot be pushed in there.
The SanTRAL® Ultra 5 H is made of 1.5 mm thick stainless steel.
It can be placed both horizontally and vertically.
No, the Dyson Airblade Wash+Dry hand drying tap only provides cold water. A mixing valve allows the tap to be set to a fixed temperature.
Yes that is possible at no extra cost. We do not stock these products and they must be ordered. Please contact us for more information on these options.
ContactYes you can, to order on account contact CitroenAir for an application. Once your request is approved you can choose the payment option 'pay on account' on the payment method page.
Contact Orderdesk CitroenAirAs a business customer, you can place orders with us on account and pay afterwards (within 14 days of invoice date). Please contact CitroenAir to make an application. CitroenAir will evaluate the application and reserves the right to refuse it without reason and offer an alternative payment method. Different payment terms are available only upon written agreement by CitroenAir.
Contact Orderdesk CitroenAirHave you chosen to pay by bank transfer? Then you can transfer the money to our account number: NL95RABO0307038750. Always mention your company name and order number when paying.
The product name has been changed to Dyson Solarcycle™ because it better reflects what our engineers have in mind when developing new lighting technology: to get as close as possible to sunlight - from color temperature to color rendering index (CRI), relative intensity, seasonality, location and lifespan. This is a global adaptation launched as of January 2022.
The LED bulbs last for decades² and do not need to be replaced.2 According to The Lighting Handbook, Tenth Edition: Reference and Application by the Illuminating Engineering Society (IES), Publisher: Illuminating Engineering Society; Tenth Edition (July 30, 2011).
Nee, dat is niet nodig. De koperen koelbuis is altijd koel genoeg om aan te raken.
Yes, the lamp also works without connecting it to the app.
Here you can order the refills on our webshop.
Webshop CitroenAir RefillsYou can find our products in our webshop here.
Webshop CitroenAirThe ingo-man® euro dispenser is now largely produced at the Irish plant in Ballymote.
In addition to disinfectant dispensers and soap dispensers, the ingo-man® brand offers other useful hand hygiene products. These include pumps, drip trays, Euro bottles, mounting solutions, waste containers and much more.
To learn how, we recommend watching the instructional video.
For stock items, we normally guarantee a delivery time of 3-5 days. For all other items, this depends on available stock from the manufacturer and available production capacity. Please please inquire.
Inquire delivery timesThe ingo-man® is often imitated, but never duplicated. An important quality indicator is the OPHARDT hologram affixed to the outside of the housing. Another important distinguishing feature concerns the material used. The ingo-man® has a thicker material than all its imitations, and the original clearly stands out in a confrontation.
The ingo-man® dispensers are suitable for manual cleaning in a dishwasher and even for treatment in an autoclave. Different instructions apply for ingo-man plus dispensers with electronics, such as the touchless dispensers. For more details, see the ingo-man instruction manual.
The name ingo-man® is an amalgamation of the words engineer, Ophardt, and manus, which is Latin for hand.
Yes, the ingo-man®SmartNose has a built-in NFC chip and can communicate with your NFC-enabled smart device. OPHARDT has developed its own app to easily read and configure the smart devices.
The ingo-man®SmartNose is compatible with the hand-held euro dispensers of the ingo-man®plus series in 500 ml and 1000 ml sizes.
Yes, this is possible. However, the intake amount of 3 milliliters is recommended by the Robert Koch Institute for Health Care.
The red LED on the ingo-man®SmartNose illuminates when the built-in battery has reached a critical level and needs to be replaced.
The green LED, also called the feedback LED, lights up once at least 3 ml has been taken for hand disinfection.
The term Swiss Made stands for the designation of origin of Swiss products. To bear the "Swiss Made" label, certain criteria must be met. According to Swiss trademark protection laws, at least 60% of the main production and manufacturing costs must be made in Switzerland in order for industrial products to be labeled "Swiss Made." The PRAESIDIO® meets and exceeds all criteria and proudly bears the "Swiss Made" label.
Our PRAESIDIO® disinfectant dispenser comes with a two-year manufacturer's warranty from the date of delivery. This warranty underlines our confidence in the quality of our product.